I need something edited. Help!
The PTCS team can edit submitted information for you without updating the measure ID. Contact them by email at ResHVAC@bpa.gov or call 1.800.941.3867.
When I submit a job online, do I have to notify the utility that it is completed?
Yes. The technician and/or their company must notify the utility that a job is complete and entered into the site registry, and submit any required documentation.
What if there is more than one heat pump or duct sealing job at the home?
Call the PTCS team at 1-800-941-3867
or email at ResHVAC@bpa.gov
How do I enter a job with a lot number?
On the initial “Site Address” screen, please enter the site’s lot number in the “Street Address 2” field.
What do I do if the address cannot be verified upon entry?
Please verify the address is correct and email the form(s) to ResHVAC@bpa.gov
What do I do if a job I enter has a status of “Pending?”
- Jobs in BPA territory: This team reviews jobs in a "Pending" status on a bi-weekly basis. Please call 1-800-941-3867 or email ResHVAC@bpa.gov for more immediate review.
- Jobs in Energy Trust territory (Pacific Power or PGE): Please call 1-866-365-3526 or email Residentialforms@energytrust.org if you require more immediate review or have any questions.
What is the difference between a job ID and a measure ID?
No difference. These terms are referring to the same number, which is currently a 7-digit number.
What do I do if I have to re-enter a job or have to fix something that was already entered?
· Jobs in BPA territory: Please call 1-800-941-3867 or email ResHVAC@bpa.gov, if you require more immediate review or if you have any questions.