“The AEP project will transform
our customers’ experience doing business with us digitally, providing features
and functionality that are necessary in the digital age,” said Tina Ko, vice president
for Transmission Marketing and Sales, and executive sponsor for the project.
Scheduled to be rolled out by fall
of 2021, phase 1 of
the project will deliver a seamless experience across the bpa.gov website, making it easier for customers and the public to
find what they need. It will let customers access their information and conduct
online transactions securely, even from a smart phone.
Similar to degradation in
reliability of aging transmission infrastructure, even websites and software
applications become obsolete and often can no longer be supported.
Customers will still be able to access meter data and load forecasts as they do
today but with the added benefit of a portal that will be more intuitive and
support self-service capabilities missing today. When the phase 1 of the AEP
project is complete, it will be replacing the existing public website (bpa.gov)
and the existing customer portal, which will gradually be phased out.
Once the new infrastructure is
in place, the project focus will turn to phase 2 - expanding the website’s functionality
even more by giving customers access to additional
data and models, supporting and automating customer-specific workflows, and enabling
customers to initiate different types of transactions. For example, customers may be able to access billing dispute resolution
status, on-demand transmission study and project status updates, and fee
information. These additional capabilities are key to meeting customers’ needs
efficiently and responsively.
The AEP project team is in the
process of prioritizing enhancements for phase two. Customers can expect more
details on features, timelines, and the continuation of our efforts in the
If BPA decides to participate
in the EIM, the ability to retrieve the data behind those bills will be shared
via this platform and be in place before formal training in January 2022.