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Customer Service Reliability Program
​Contact us:
BPA supports a consistent approach to its customers, reliability monitoring and enforcement. BPA has also set a priority and focused resources to respond to the new mandatory reliability standards, including efforts to create a culture of compliance.
 
Submit your WECC/NERC reliability or compliance questions to our team mailbox at csreliabilityprogram@bpa.gov or phone 360-418-8777
Who we are:
Customer Service Engineering, Reliability Program (CSRP) manages the interface between BPA and its customers for implementing the NERC Reliability Standards and associated initiatives.  CSRP ensures that consistent processes and methodologies for these Reliability Standards are applied consistently by all implementing organizations.   CSRP’s SMEs provide overall coordination of reliability standards to affected customers and BPA’s Federal Partners. and ensures non-discriminatory treatment of BPA customers and its Federal Partners.


Click here for more detail on these initiatives.

Reliability Contacts
BPA supports a consistent approach to its customers, reliability monitoring and enforcement. BPA has also set a priority and focused resources to respond to the new mandatory reliability standards, including efforts to create a culture of compliance.
Submit your WECC/NERC reliability or compliance questions to the CSRP mailbox at csreliabilityprogram@bpa.gov.
 
Reliability Program Contacts
Customer Service Reliability Program
Lorissa Jones
CSReliabilityProgram@bpa.gov
360-418-8777
 
Reliability Officer
Jeff Cook
360-418-8981
 
FERC Compliance Officer
Jenifur Rancourt
jlrancourt@bpa.gov
503-230-3672
 
Calendars
BPA will post information on its activities and opportunities to inform and engage customers on developments and important dates for the NERC, WECC and BPA Reliability Programs. Additional information can be found on their Compliance Enforcement Program website.
Email other events and dates to the Customer Service Reliability Program at:
CSReliabilityProgram@bpa.gov
 
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